MAN Diesel & Turbo Canada - Customer Support Mgr, NS

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MAN Diesel & Turbo Canada - Customer Support Mgr, NS

Postby KSP » Tue Nov 15, 2011 12:58 pm

Would you like to work for one of the world’s leading international suppliers of large Diesel engines for marine propulsion systems and stationary power supply? If you're hard working, experienced, and value quality and integrity, MAN Diesel & Turbo Canada Ltd. is the place for you.

In business for over 50 years, the Canadian operation provides in-house turn-key solutions for Marine and Power Station projects in North America, Caribbean and Central America world. This group specializes in design, application engineering, project management, procurement, installation/commissioning, and after-sales support.

• Engineering
• Project Management
• Construction & Commissioning
• Life Cycle Management
• After Market Support

We currently have an opening for a Customer Support Manager, Atlantic Canada (Halifax) reporting to the Managing Director. The incumbent of this role is responsible for developing the MAN Diesel & Turbo Canada Ltd. PrimeServ Atlantic Canada Aftermarket Parts and Service business. This role is responsible for the coordination of service for all vessels with MAN brand engines in Atlantic Canada, while utilizing local technicians, local service companies and expertise from other MAN PrimeServ locations. The Customer Support Manager will work closely with customers to build relationships and determine customer parts and service needs. This role will provide key leadership and business development in the execution and growth of the Aftermarket Parts and Service business in Atlantic Canada. The responsibilites of the role include but are not limited to:

Key Accountabilities:

 Manage the parts and service activities to meet company objectives and customer satisfaction targets
 Make recommendations and decisions concerning staffing levels, department organization structure, training and development
 Lead and guide all aspects of the aftermarket parts and service function in the region
 Integrate/align practices with other overseas offices and UK , France and German partners
 Working with the sales, service and management teams, participate in the annual and long term business plans. Lead the execution of the PrimeServ strategy and significantly grow the business in the area by implementing “outside the box” customer solutions
 Responsible for the achievement of the parts sales, margin and expense budget
 Take a leading role in the planning and execution of customer specific aftermarket upgrade projects
 Develop product, service and pricing programs designed to achieve aggressive sales targets and customer satisfaction
 Travel to customer sites

Key Qualifications:
 Post-Secondary education (Engineering or manufacturing discipline)
 10+ years experience in Management of a Service business is required
 Must have knowledge of best service practice
 Financial and budgetary experience required
 Ability to effectively manage customer relationships
 Must have experience with business development to achieve high growth targets
 Proficiency in PC software applications, including Word, Excel and Outlook
 Proven ability to effectively negotiate
 Ability to manage multiple priorities and meet deadlines
 Proven track record of effective leadership
 Experience influencing and leading remote teams

NOTE: The candidate selected for this role will be required to successfully complete a Criminal reference check and pass a security clearance check in order to obtain a Canadian Government ‘Secret’ security clearance.

If you and are interested in this progressive opportunity, please send your resume and cover letter to We thank all interested candidates however, due to the volume of responses only those who qualify will be contacted. No employment agencies please.

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