Customer Support Engineer L 3 Communications MAPPS, Montreal QC

[The Dieselduck]

Customer Support Engineer
L 3 Communications MAPPS
Montreal QC

Description
Customer Support Engineer
Permanent, Full-Time Position
L-3 Communications MAPPS is a leading global supplier of control systems and simulation systems for the marine, power and space industries. L-3 MAPPS is headquartered in Montreal, Canada with business operations in the United States, the United Kingdom, India, China and Malaysia ( ).

We take pride in our organization and are excited about our future! Our success is We take pride in our organization and are excited about our future! Our success is primarily driven by our personnel’s enormous talents, expertise, innovative skills and commitment to making L-3 MAPPS a solid, growing company, dedicated to excellence in technology and to supplying our customers with high-quality products and services.

POSITION PROFILE

Reporting to the Program Manager, the Customer Support Engineer:Coordinates and schedules technical support work with Field Service Representatives (FSR);

Handles and coordinates change requests and ensures that they are actioned in a timely manner;
Coordinates software releases with the software technical lead;
Handles software-related change request/updates;
Handles regular change request reviews with customers;
Contributes to software development test procedures and collaborates with software developers;
Ensures implementation of technical updates;
Prepares technical proposals for new upgrades;
Develops and tests quality control procedures for FSR activities;
Responsible for configuration management initiatives and conducts studies for customers for new initiatives;
Coordinates/handles activities in reference to hardware obsolescence.

QUALIFICATIONS
Bachelor’s degree in mechanical or electrical engineering or equivalent;
Minimum 5 years of relevant work experience;
Experience with software development and management of software related issues;
Control systems experience;
Naval vessel knowledge is an asset;
Cyber Security knowledge is an asset;
Strong oral and written communication skills in French & English;
Organized and willing to take initiative.

L-3 MAPPS subscribes to the principle of employment equity and encourages women, Aboriginal people, persons with disabilities and members of visible minorities, who are qualified, to apply.

If you wish to submit your resume for this position, please forward your CV accompanied with your transcript, applicable reference letters, or professional technical certificates, to: . L 3 Communications MAPPS L-3 Communications MAPPS Customer Support Engineer Jobs

http://www.mapps.l-3com.com/Career_Oppo ... ineer.html