Field Service Operations - Manager, National Service
Canada-Halifax, 7 Isnor Drive, Dartmouth, Nova Scotia, Canada Req #161
Monday, November 30, 2020
MAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow’s challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systemic level. Leading the way in advanced engineering for more than 250 years, we provide a unique portfolio of technologies. Headquartered in Germany, MAN Energy Solutions employs some 14,000 people at over 120 sites globally. Our after-sales brand, MAN PrimeServ, offers a vast network of service centres to our customers all over the world.
As the National Service Manager, you will be responsible for developing, fostering and organizing the technical organization to capture current and future market opportunities, as well as augmenting the team behind the strategy.
Key Performance Objectives:
Manage the profitability, customer relationships, and service team for MAN Canada with workshops in Halifax and Vancouver, and service jobs occurring throughout the country. Double the existing revenue from 6 to 12 million euros within three years
Create an engaged and effective team of ten service technicians, in which members show mutual respect, share a sense of purpose, and able to perform work suited to their strengths
Create lines of cooperation and effective communication to team members, peers and stakeholders at MAN Canada and the relevant service hubs
Establish contact with top five customers to understand MAN Canada’s strengths and weaknesses of the service organization
Prioritize areas of improvement in the workshop and Service Team (i.e. organize for improved efficiency)
Prepare ISO certification of the service organization for the 2021 year
Secure profitability of the service jobs by evaluating both pre and post-calculation and implement corrective actions securing margin levels that are not eroded as the jobs are completed
The ideal candidate should possess the following qualifications:
A strong technical understanding of workshops and field service jobs so that employees can effectively discuss related issues / challenges with the service team
Strong mechanical background from the industry to support the Service Engineers
Understands the economical drivers of running a service organization
Bachelors Degree in a related field
Experience with implementing organizational change
8 to 10 years of proven leadership experience and team building
MAN Energy Solutions is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
https://us59.dayforcehcm.com/CandidateP ... rce=indeed
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