Service Engineer (Field)
Jastram Engineering Ltd. - North Vancouver, BC
We are currently looking for a Service Engineer to join our Engineering department. This individual will be responsible for providing after-sale technical support for Jastram products and systems. The ideal applicant for this role is an individual who is passionate about solving engineering problems, has exceptional interpersonal and communication skills and enjoys not knowing what will come their way daily. This position requires travel, so individuals must be eligible and willing to travel on short notice.
Responsibilities and Duties
Develop and maintain strong working knowledge of Jastram products and systems.
Develop and maintain strong relationships with existing customers and agents.
Meet the needs of customers and agents with respect to service issues initiated by customer phone calls, emails or other inbound ‘calls for help’. This includes understanding, diagnosing and solving customer issues as they arise.
Work with other parts and service staff to guarantee customers are helped in a timely manner and to ensure the quality of information provided.
Contribute to Jastram Engineering warranty program documentation including compiling quarterly reports and providing data to departmental managers for monthly KPI reports.
Initiate and fulfill appropriate sales orders to provide parts and/or service to satisfy customers’ needs.
Process sales transactions and coordinate related expediting arrangements as per JEL policies and procedures.
Contribute feedback/input into Engineering and Quality Control regarding warranty and performance issues for Jastram product improvements and enhancements.
Develop customer documentation related to field service of JEL products and systems, including service manuals and issuing of Technical Bulletins.
Perform commissioning, service and survey duties as required both locally and internationally.
Provide support for in-house commissioning and service training to customers and agents.
Follow through on in-house equipment rebuild and repair work.
Qualifications and Skills
2 years of relevant experience in the marine industry working as a shipboard engineer or equivalent amount of shore-based marine service experience
Excellent English verbal and written communication skills
Practical Mechanical/electrical experience
Eligible to and willing to travel internationally on short notice
Comfortable dealing with front-line technical customers
Experience using Microsoft Office software
Detail-oriented team player who can work independently to deliver results and met timelines
Positive attitude, enabling you to multi-task, thrive in a fast-paced environment
Enthusiasm to continuously build upon your technical capabilities
Desires to take on additional responsibilities, new challenges and meet the customer’s needs
Ability to build and maintain a strong level of knowledge of products, customer needs, and services
While we thank all applicants for their interest in working at Jastram, in order to be considered for this position you must currently reside in the lower mainland.
Job Type: Full-time
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